Wednesday, 01 July 2020

When Working Remotely is the New Norm, How Do We Monitor Employee’s Performance?

We’ve been talking about HR 4.0 since last year - who would’ve guessed that a virus pandemic will accelerate it? Welcome to the new age of Human Resources management!

If you haven’t quite grasped the concept yet, HR 4.0 is a revolution in the area of Human Resources, related to Industrial Revolution 4.0. Carrying the same spirit, HR 4.0 sees HR's daily process become more automated, focusing its activities on strategic issues and no longer on manual, bureaucratic and repetitive actions. It’s all possible with the help of the Internet of Things, Big Data and Artificial Intelligence.

What are the platforms to monitor employee’s performance as we’re working remotely? We’ve seen lots of softwares or platforms to track and monitor employee’s daily activities, big brother-ly style. We’ve even heard some employers planted trackers on employee’s cell phone ‘to monitor their productivity’.

Monitoring employee’s remote working productivity shouldn’t come hand in hand with privacy intrusion. So, what are the keys for a healthier monitoring in a remote working environment? First, we can use platforms in which the employees can self-report their activities, and approved by their team lead/head. These are some of the most popular platforms that can be used together:

1. Slack
Slack offers many IRC-style features, including persistent chat rooms (channels) organized by topic, private groups, and direct messaging.

2. Basecamp
Dubbed as the premier project management + internal communication tool for remote WFH teams worldwide, Basecamp is trusted to help employees become more productive and better organized.

3. Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process. Imagine a white board, filled with lists of sticky notes, with each note as a task for you and your team.

4. Monday
Work Operating System (Work OS) that powers teams to run projects and workflows; it creates transparency, and helps employees to connect collaboratively, in a simplified way.

As a complete package, those platforms help distribute tasks, monitor the process and report the results. All are done online and can be easily supervised by each member of the company, including you, as the HR that has employees’ performance report to be done.   

We do realise that using ‘smart’ platforms must come with a shift in all employees’ mentality; no worries, we’re all have our learning curve right? Last but not least, as the HR, before pushing the usage of such platforms for the employees, help them adapt to the new work culture, prepare them beforehand. One of the most important things is to build a culture of actively writing about their works (and there’s no such thing as over-communication!).

So, what’s  your story in adjusting to HR 4.0, post-COVID19?